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PostPosted: Sun 12:23, 18 Aug 2013    Post subject: Acknowledge the Customer's Complaint

Acknowledge the Customer's Complaint,Discount Soccer Cleats
Have you ever gone to the store to complain about an item that broke after one use? Or maybe,Belstaff sale, when you started to assemble it,roger vivier shoes, all the parts weren't included.
As you stand there explaining your story to the "customer service" person,cheap nike mercurial vapor soccer cleats, you noticed he is just starring at you. No emotion,DUVETICA Piumini Vendita, no expression,cheap nike soccer cleats, just starring. Once you're finished?without saying a word?the clerk slides a return slip across the counter and says,cheap soccer cleats for sale, "Sign here". Ohhhh kayyyy,Sale Roger Vivier Shoes Outlet Store|Buy Roger Vivier Flats Online, evidently that guy is in a real lovable mood!
Acknowledge your customer's complaints. Think about how you would feel if you were in his shoes. Even joke around a bit if the situation calls for it. "It broke after one use? You're kidding! Oh,Roger vivier uk, I bet you were upset. I know it would have made me mad. I'm sorry that happened. Would you rather have an exchange or a refund?"
Express concern. After all,roger vivier online, who wants to spend time and money with a company who doesn't care about you? And if customers don't spend money with us,Duvetica Coats, we can all close up and go fishin'.
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